Terms of sale

These terms apply to enquiries submitted through the SkyTent website and to sales contracts concluded on their basis.

How ordering works

• Pick a product and send an enquiry. An enquiry is not yet a binding order.
• We normally reply within one working day with a quote, a delivery time and the exact price.
• If the quote suits you, we issue an invoice. The contract is concluded when the invoice or the down payment is paid.

Prices

• All prices shown on the website include VAT.
• Delivery is not included unless stated otherwise. The exact delivery cost is given in the quote.
• We may change prices. A price fixed in an accepted quote holds until the date stated on that quote.

Payment

• Invoices are paid by bank transfer by the due date shown.
• For instalments, the agreed schedule — down payment and monthly amounts — is fixed before the goods are handed over.
• [TO CONFIRM: which card payments or bank links, if any, are in use]

Delivery

• Delivery time depends on the product and is shown on the product page and in the quote.
• [TO CONFIRM: delivery methods — courier, parcel locker, collection in person, fitting — and their prices]
• Check the packaging on receipt. If it is visibly damaged, photograph it, note it on the waybill and tell us immediately.

Right of withdrawal

• A consumer may withdraw from the purchase within 14 days without giving a reason. The period starts when the goods are received.
• To withdraw, send us a notice at the e-mail address below.
• Goods must be returned in their original packaging and unused, beyond what is needed to establish their nature and characteristics.
• We refund the amount paid within 14 days of receiving the withdrawal notice at the latest.
• [TO CONFIRM: who bears the cost of return shipping — by law it may be left to the buyer if they were told before the purchase]
• The right of withdrawal does not apply to goods made to the customer's specification.

Complaints and warranty

• A consumer may submit a complaint about a lack of conformity within two years of receiving the goods.
• Commercial warranty: [TO CONFIRM: whether you give one, for how long and what it covers — the site currently mentions a 3-year warranty; describe it here or remove that claim]
• Availability of spare parts: [TO CONFIRM]

Disputes

We aim to settle disagreements by agreement. Failing that, a consumer may turn to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee) or to the EU online dispute resolution platform.